A Conceptual Study of Human and Non-Human Factors in Determining Medical Tourists’ Satisfaction

  • Hana Mazahery
  • Shankar Chelliah


Medical tourism has become one of the most beneficial industries for the economy cycle of those countries which have potential. On the other hand, considering how important it is for developing countries in particular to grow their revenue through foreign exchange currency, taking advantage of this multi-billion-dollar industry is a significant opportunity that they cannot disregard. Moreover, medical tourists’ perception and satisfaction play a crucial role in this field since they can lead the country to receive more visitors and be a stronger pole in this industry. Hence, this study aims to present a conceptual examination on the importance of evaluating medical tourists’ satisfaction through the categories of human and non-human factors.


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How to Cite
MAZAHERY, Hana; CHELLIAH, Shankar. A Conceptual Study of Human and Non-Human Factors in Determining Medical Tourists’ Satisfaction. Asian Journal of Arts, Culture and Tourism, [S.l.], v. 2, n. 2, p. 1-11, june 2020. ISSN 2710-5830. Available at: <http://myjms.moe.gov.my/index.php/ajact/article/view/9575>. Date accessed: 11 aug. 2020.