Electronic Supply Chain Management Application Analysis in Retail Industry
This research aims to evaluate the application of e-SCM in the retail industry in Bandung, West Java, Indonesia. The focus of the research is to find out the effectiveness level of e-SCM implementation, identify the inhibiting factors for the successful implementation of e-SCM, and find the results of optimization performed on e-SCM applications. This research was done as a descriptive qualitative method by utilizing three analytical tools, namely: flowchart, fish bones diagram, and transition tables. Data analysis was performed on observations and interviews of store managers, supervisors, sales administrators, and related suppliers, as well as sales and purchasing documents from the retail industry. The results showed that although the application of E-SCM in the retail industry was following the standards of experts, its utilization was not optimal, indicated by the number of damaged products, unsuitable items received and ordered, and undeliverable goods. Secondly, factors that causes the lack of optimal implementation of e-SCM including work methods, human, working environment, machinery, and company culture. The e-SCM application also results in the optimization of reduced product destruction due to expiration by 68.8%, reducing mismatch of products shipped or damaged by 62.5%, and reduction of failed deliveries of requested products by 72.2%.
Azis, A.M. (2017), Global Supply Chain Management, Mardika Group Publisher, Bandung.
Cascio, W.F. and Montealegre, R. (2016), How Technology Is Changing Work and Organizations, The Annual Review of Organizational Psychology and Organizational Behavior, 3, 349–375.
Daneshvar and Ramesh (2010) Competitive Advantage- Strategic Perspective, International Journal of Engineering Science and Technology, 2 (11), 6248-6256.
Gde, S.U., Desi, A., Hafis, A., dan Ari, F. (2018), E-Supply Chain Management: Efisiensi Pemasaran Rantai Pasok Daging Sapi di Kabupaten Banyuwangi, Jurnal Ilmiah Bisnis, Pasar Modal dan UMKM, 1 (2), 1-7.
Hartiningsih, W. (2016), Implementasi ERP, SAP, HCM, Time Management Positive Menggunakan Accelerated SAP (ASAP) Methodoogy, Jurnal Teknik Informatika, 9 (2), 120-126.
Hayati, N.E. (2015), Penerapan E-Supply Chain Management pada Industri PT. Maithland-Smith Indonesia, Jurnal Dinamika Teknik, 9 (2). 19-33.
Herjanto, E. (2008), Manajemen Operasi. Edisi 3, Grasindo. Jakarta.
Honni, Herman, R.T., and Christianto, E. (2008), Perancangan Aplikasi E-SCM Pada PT. Cahaya Buana Furindotama, Jurnal CommIT, 2 (2), 17-24.
Permadi, A., and Handoko, M. (2015), Pengembangan Model Penilaian Kesiapan Implementasi ERP di Pendidikan Tinggi, Jurnal Teknik Informatika dan Sistem Informasi, 1 (2), 53-64.
Rudy, R., Octavia, N., Tjong, N., and Harsoyo, T. (2008), Analisis dan Perancangan E-SCM (Studi Kasus: PT. Multi Megah Mandiri). Jurnal Seminar Nasional Informatika (SEMNASIF), 2 (4), 219-225.
Saputro, P.A., Aryadita, H., and Priambadha., W. (2018), Pengembangan Sistem Informasi Electronic Supply Chain Management, Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer, 2 (4), 1382 – 1389.
Sugiyono (2018), Metode Penelitian Kuantitatif, Kualitatif, dan R&D, Bandung: Alfabeta.
Turban, E., Kelly, R.J., and Richard, E.P. (2008), Introduction to Information Technology, John Wiley and Sons. New York.
Valverde, R. and Saade, R.G. (2015), The Effect of E-Supply Chain Management Systems in the North American Electronic Manufacturing Services Industry, Journal of theoretical and applied electronic commerce research, online version, 10 (1), http://dx.doi.org/10.4067/S0718-18762015000100007.
Yonata, O., and Robert. (2015), Analisis dan Perancangan E-SCM Pada PT. Mitra Citra Mandari. Jurnal Seminar Nasional Teknologi Informasi dan Komunikasi. 25-34.